Return and Refund Policy

To qualify, an item must generally be in the same condition in which it was received: unused, uninstalled and free from damage, stains, odors or signs of wear.

Please return the product with its original packaging, parts, accessories, manuals and proof of purchase. Items returned without required components may not qualify for a full refund.

Email service@teravuno.com with your order number, the item you wish to return and the reason for the request.

If the return is approved, we will provide the correct return instructions and return address. Returns sent without prior authorization may not be accepted.

Inspect your delivery when it arrives. If an item is damaged, defective, missing parts or different from what you ordered, contact us promptly.

Include clear photos or video of the item, shipping label and packaging. Once reviewed, we may offer a replacement, replacement part, store credit or refund as appropriate.

Unless required by applicable law, returns may not be available for:

• Used, installed, altered, washed or damaged items;
• Personal-care or hygiene products after opening;
• Consumable, perishable or final-sale products;
• Gift cards or downloadable products; and
• Items missing original components or packaging.

Contact us if you are unsure whether your item is eligible.

If we confirm that an item arrived damaged, defective or incorrect, we will provide an appropriate resolution and cover authorized return-shipping costs where applicable.

For change-of-mind returns, incorrect measurements, compatibility issues or an item no longer wanted, return shipping and related costs may be the customer’s responsibility. Original shipping charges are generally non-refundable unless required by law.

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method.

Bank and payment-provider processing times vary, so it may take additional time for the credit to appear. If a refund is approved but has not appeared after your provider’s normal processing period, please contact your bank or payment provider first.

For a different size, color, quantity or product, contact us to confirm availability. Depending on the item and destination, we may recommend returning the original product and placing a new order.

Replacement availability is not guaranteed until confirmed by our customer-service team.

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes once processing or fulfillment has begun.

If the parcel has already shipped, you may need to wait for delivery and then follow the approved return process.