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.tv-refund{--cream:#F5F1EA;--sand:#EDE7DC;--white:#FFFFFF;--ink:#2C2A26;--muted:#68635B;--moss:#4E5F49;--line:#DCD4C5;--serif:'Fraunces',Georgia,'Times New Roman',serif;--sans:'Jost',ui-sans-serif,system-ui,-apple-system,sans-serif;--width:min(1180px,calc(100vw - 48px));width:var(--width);max-width:none;margin-left:calc(50% - var(--width)/2);font-family:var(--sans);color:var(--ink);background:var(--white);font-size:17px;line-height:1.65;text-align:left;-webkit-font-smoothing:antialiased;}
.tv-refund *,.tv-refund *:before,.tv-refund *:after{box-sizing:border-box;}
.tv-refund h2,.tv-refund h3,.tv-refund p,.tv-refund ul{margin:0;}
.tv-refund a{color:var(--moss);text-underline-offset:3px;overflow-wrap:anywhere;}
.tv-refund__hero{padding:clamp(36px,6vw,74px) 0 clamp(40px,6vw,76px);}
.tv-refund__eyebrow{display:flex;align-items:center;gap:10px;font-size:17px;line-height:1.4;letter-spacing:.12em;text-transform:uppercase;color:var(--moss);font-weight:600;}
.tv-refund__eyebrow:before{content:'';width:7px;height:7px;border-radius:50%;background:var(--moss);flex:none;}
.tv-refund__title{max-width:16ch;margin-top:20px;font-family:var(--serif);font-size:clamp(38px,5vw,58px);font-weight:400;line-height:1.07;letter-spacing:-.02em;color:var(--ink);}
.tv-refund__intro{max-width:70ch;margin-top:24px;color:var(--muted);}
.tv-refund__notice{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;padding-bottom:clamp(44px,6vw,74px);}
.tv-refund__card{min-width:0;padding:28px;background:var(--sand);}
.tv-refund__card--moss{background:var(--moss);}
.tv-refund__card h3{font-family:var(--serif);font-size:24px;font-weight:400;line-height:1.25;color:var(--ink);}
.tv-refund__card p{margin-top:12px;font-size:17px;color:var(--muted);}
.tv-refund__card--moss h3{color:var(--white);}
.tv-refund__card--moss p{color:var(--cream);}
.tv-refund__grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));border-top:1px solid var(--line);}
.tv-refund__section{min-width:0;padding:clamp(38px,5vw,58px) clamp(24px,4vw,46px);border-bottom:1px solid var(--line);}
.tv-refund__section:nth-child(odd){border-right:1px solid var(--line);padding-left:0;}
.tv-refund__num{font-size:17px;line-height:1.4;letter-spacing:.12em;text-transform:uppercase;color:var(--moss);font-weight:600;}
.tv-refund__heading{margin-top:12px!important;font-family:var(--serif);font-size:clamp(26px,2.4vw,32px);font-weight:400;line-height:1.2;color:var(--ink);}
.tv-refund__copy{margin-top:17px;color:var(--muted);}
.tv-refund__copy p+p{margin-top:13px;}
.tv-refund__copy strong{color:var(--ink);font-weight:600;}
.tv-refund__copy ul{padding-left:1.25rem;margin-top:13px;}
.tv-refund__copy li+li{margin-top:8px;}
.tv-refund__deep{margin-top:clamp(44px,6vw,76px);padding:clamp(30px,5vw,56px);background:var(--moss);color:var(--cream);}
.tv-refund__deep .tv-refund__eyebrow{color:var(--cream);}
.tv-refund__deep .tv-refund__eyebrow:before{background:var(--cream);}
.tv-refund__deep h2{margin-top:18px;font-family:var(--serif);font-size:clamp(30px,3vw,38px);font-weight:400;line-height:1.15;color:var(--white);}
.tv-refund__deep p{max-width:70ch;margin-top:18px;color:var(--cream);}
.tv-refund__deep a{color:var(--white);}
.tv-refund__contact{margin-top:28px!important;padding-top:22px;border-top:1px solid rgba(255,255,255,.35);}
.tv-refund__updated{padding:24px 0 42px;color:var(--muted);font-size:17px;}
@media(max-width:749px){
.tv-refund,.tv-refund.tv-refund{--width:calc(100vw - 32px);width:var(--width);margin-left:calc(50% - var(--width)/2);font-size:17px;line-height:1.6}
.tv-refund__hero{padding:24px 0 40px}.tv-refund__title{margin-top:16px;font-size:clamp(34px,10vw,43px)}
.tv-refund__notice,.tv-refund__grid{grid-template-columns:1fr}.tv-refund__notice{gap:16px;padding-bottom:42px}.tv-refund__card{padding:24px 22px}
.tv-refund__section,.tv-refund__section:nth-child(odd){padding:34px 0;border-right:0}.tv-refund__heading{font-size:28px}
.tv-refund__deep{margin-top:44px;padding:28px 22px}.tv-refund__updated{padding-bottom:34px}
}
Teravuno Customer Care
A return policy made for peace of mind.
We want every Teravuno home and lifestyle purchase to feel useful in your everyday life. If something is not right, eligible items may be returned within 180 days after delivery, subject to the conditions below.
180-day return window
Submit an eligible return request within 180 days after your order is delivered.
Contact us first
Email service@teravuno.com before sending any product back.
Keep everything together
Retain the packaging, accessories, instructions and proof of purchase.
01 · Eligibility
What qualifies for a return
To qualify, an item must generally be in the same condition in which it was received: unused, uninstalled and free from damage, stains, odors or signs of wear.
Please return the product with its original packaging, parts, accessories, manuals and proof of purchase. Items returned without required components may not qualify for a full refund.
02 · Start a return
Contact us before shipping
Email service@teravuno.com with your order number, the item you wish to return and the reason for the request.
If the return is approved, we will provide the correct return instructions and return address. Returns sent without prior authorization may not be accepted.
03 · Problems on arrival
Damaged, defective or incorrect items
Inspect your delivery when it arrives. If an item is damaged, defective, missing parts or different from what you ordered, contact us promptly.
Include clear photos or video of the item, shipping label and packaging. Once reviewed, we may offer a replacement, replacement part, store credit or refund as appropriate.
04 · Exceptions
Items that may not be returnable
Unless required by applicable law, returns may not be available for:
- Used, installed, altered, washed or damaged items;
- Personal-care or hygiene products after opening;
- Consumable, perishable or final-sale products;
- Gift cards or downloadable products; and
- Items missing original components or packaging.
Contact us if you are unsure whether your item is eligible.
05 · Return shipping
Who covers the shipping cost
If we confirm that an item arrived damaged, defective or incorrect, we will provide an appropriate resolution and cover authorized return-shipping costs where applicable.
For change-of-mind returns, incorrect measurements, compatibility issues or an item no longer wanted, return shipping and related costs may be the customer’s responsibility. Original shipping charges are generally non-refundable unless required by law.
06 · Refunds
Inspection and payment
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method.
Bank and payment-provider processing times vary, so it may take additional time for the credit to appear. If a refund is approved but has not appeared after your provider’s normal processing period, please contact your bank or payment provider first.
07 · Exchanges
The fastest replacement option
For a different size, color, quantity or product, contact us to confirm availability. Depending on the item and destination, we may recommend returning the original product and placing a new order.
Replacement availability is not guaranteed until confirmed by our customer-service team.
08 · Cancellations
Changes before shipment
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes once processing or fulfillment has begun.
If the parcel has already shipped, you may need to wait for delivery and then follow the approved return process.
Start Your Return
Let our customer-care team help.
Please include your order number, the product name and a short explanation of the issue. For damaged or incorrect items, attach clear photos of the product and packaging.
Teravuno Customer Care
Email: service@teravuno.com
Please contact us before sending anything back. Approved returns must be sent only according to the instructions supplied by customer service.
This policy applies to eligible purchases made through Teravuno. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
