Shipping Policy

Teravuno is a home and lifestyle store created for everyday comfort, organization and real living. Many products ship directly from trusted manufacturing partners and global fulfillment centers, reducing unnecessary warehousing, excess inventory and waste.

This direct-to-you approach helps us deliver useful home essentials, maintain fair pricing without traditional retail markups and support a more intentional supply chain.

Every Teravuno order is handled with care.

• Order processing: Please allow 5–8 business days for processing, quality checks and careful packaging before shipment.
• Peak seasons: Processing may take up to 5 business days during holidays or high-volume periods.
• Shipping fee: A flat $5.99 USD shipping fee applies to all orders regardless of destination.

Because Teravuno products are fulfilled through global partners, delivery times may vary by destination.

Delivery times are estimates and are not guaranteed delivery dates.

Once your order ships, you will receive a shipping-confirmation email containing your tracking number.

• Tracking updates may take 1–3 business days to appear after the shipping label is created.
• If tracking does not update immediately, the parcel may still be moving through the carrier network.
• Orders with multiple items may arrive in separate packages and receive separate tracking numbers.

International orders are shipped DDU (Delivered Duty Unpaid).

• Customs fees, duties or import taxes assessed by the destination country are the customer’s responsibility.
• Teravuno is not responsible for delays caused by customs clearance.
• Customs charges may be uncommon for smaller home and lifestyle products, but regulations vary by country.

We begin processing orders promptly to support timely delivery. If you need to change the shipping information or cancel an order, email service@teravuno.com within 12 hours after placing it.

Once an order enters processing, we may no longer be able to modify or cancel it.

• Damaged items: Contact us within 72 hours after delivery and include clear photos of the item and packaging. We will arrange a replacement at no additional cost after confirming the issue.
• Lost in transit: If the carrier confirms that a parcel has been lost in transit, we will send a replacement free of charge.

Customers are responsible for entering a complete and accurate delivery address. Teravuno is not responsible for delivery problems caused by incorrect, incomplete or outdated information submitted at checkout.

If a parcel is returned because of an address issue or failed delivery attempt, additional shipping charges may apply before it can be resent.